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- Custom telephony software development including Voice over Internet Protocol (VoIP) applications, Interactive Voice Response (IVR) applications, Computer-Telephony Integration (CTI) applications, IP Multimedia Subsystems (IMS), contact / call center systems, web / video conferencing platforms, and more
- We design and develop unified communications platforms that allows seamless integration between data and voice messaging services
- We develop IP Multimedia Subsystems (IMS) for Voice Over IP (VoIP), telephony, Interactive Voice Response (IVR), fax, Instant Messaging (IM), and web / video conferencing software
- Interactive Voice Response (IVR) system development including visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR), outbound notifications, web server data retrieval, multilingual support, and other features
- We program web / video conferencing features including real-time streaming, interactivity, electronic hand raising, screen / application sharing, group / private chat, whiteboard, virtual breakout rooms, record / playback, collaboration tools, and more
- We develop Computer-Telephony Integration (CTI) applications including caller authentication, voice recognition, call processing, fax management, softphone, voicemail-to-email, and other features, plus engineer custom integrations for computerized telephone networks
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- Inbound, outbound, blended, and multichannel contact / call center software development including virtual call center, Automatic Call Distribution (ACD), auto / predictive dialers, manual / progressive dialers, call / IVR scripting, call monitoring / whisper / barge capabilities, voice mail, social media integrations, live chat, screen pop, and other features
- We provide various messaging solutions including Short Message Service (SMS), Multimedia Messaging Service (MMS), voicemail, and other applications
- Development of Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, plus gateways and support for multiple messaging protocols
- We engineer Mobile Device Management (MDM), Bring Your Own Device (BYOD), and unified network management applications
- We specialize in Cisco’s Architecture for Voice, Video and Integrated Data (AVVID)
- We integrate Microsoft Windows Telephony API (TAPI)
- We engineer solutions using the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response systems, call management, and screen-pop applications
