Custom telephony software development including Voice over Internet Protocol (VoIP) applications, Interactive Voice Response (IVR) applications, Computer-Telephony Integration (CTI) applications, IP Multimedia Subsystems (IMS), contact / call center systems, web / video conferencing platforms, and more
We design and develop unified communications platforms that allows seamless integration between data and voice messaging services
We develop IP Multimedia Subsystems (IMS) for Voice Over IP (VoIP), telephony, Interactive Voice Response (IVR), fax, Instant Messaging (IM), and web / video conferencing software
Interactive Voice Response (IVR) system development including visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR), outbound notifications, web server data retrieval, multilingual support, and other features
We program web / video conferencing features including real-time streaming, interactivity, electronic hand raising, screen / application sharing, group / private chat, whiteboard, virtual breakout rooms, record / playback, collaboration tools, and more
We develop Computer-Telephony Integration (CTI) applications including caller authentication, voice recognition, call processing, fax management, softphone, voicemail-to-email, and other features, plus engineer custom integrations for computerized telephone networks.
Inbound, outbound, blended, and multichannel contact / call center software development including virtual call center, Automatic Call Distribution (ACD), auto / predictive dialers, manual / progressive dialers, call / IVR scripting, call monitoring / whisper / barge capabilities, voice mail, social media integrations, live chat, screen pop, and other features
We provide various messaging solutions including Short Message Service (SMS), Multimedia Messaging Service (MMS), voicemail, and other applications
Development of Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, plus gateways and support for multiple messaging protocols
We engineer Mobile Device Management (MDM), Bring Your Own Device (BYOD), and unified network management applications
We specialize in Cisco’s Architecture for Voice, Video and Integrated Data (AVVID)
We integrate Microsoft Windows Telephony API (TAPI)
We engineer solutions using the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response systems, call management, and screen-pop applications.