ManageMall’s service and complaint management is one of the most powerful parts of the system. There is a console in the system that you can manage all service requests. It is not just for tenants but can be also used for visitor requests.
ManageMall can be integrated with your telephony system, your website, your email system or even your social media channels like Twitter and Facebook.
With the use of powerful workflow functionality your cases are escalated to specific responsibilities and you can track the performance of service teams.